Help and FAQ

Questions, answered.

Backups, privacy, moving to a new phone and more.

How-to videos

How-to video
coming soon
How-to video
coming soon
How-to video
coming soon

Frequently asked questions

1. Where are my photos kept?

On your phone. Nothing is kept on our servers: BeforeWalls has no account and no servers holding your homes. See the privacy policy.

2. Can I take several photos of one wall?

Yes. Open the wall, tap Take photos and keep tapping the shutter. Every photo is saved with that wall, and the same works for ceilings and floors. From your Library you can pick several photos at once.

3. What happens if I lose my phone?

Your home credits come back with your Google account. Your homes come back from the backup file you made with Back up all (for example in Google Drive). We can't recover homes you didn't back up, so keep your backups up to date; the app reminds you when a home isn't backed up.

4. How do I back up to Google Drive?

Use Back up all in the app: one tap saves every home to your own cloud, such as Google Drive. The backup includes your documents. A step-by-step video will be added here.

5. How do I move to a new phone?

Install BeforeWalls on the new phone with the same Google account, and your home credits come back. Then open the backup file you made with Back up all (for example in Google Drive) to bring your homes across. Restoring your own homes from a backup on a new phone is free.

6. How do I share a home with a buyer, builder or tradie?

Send the home as one file, and you choose where it goes, for example email or Google Drive. You can choose to leave invoices out when you share. Looking at a home someone sent you is always free; editing it uses 1 credit.

7. How do I find a home quickly?

Once you have 4 or more homes, a search box appears at the top of the Homes screen. Type part of the name or street.

8. Can my plumber add photos without paying?

Yes. Tradies adding photos for the owner is free. They take photos on the walls they worked on and send them back, and you tap Add.

9. Which documents can I add?

PDFs, photos, any file. Add a PDF or photograph the paper copy, and link it to the room it belongs to.

10. Can I make a PDF of a home?

Yes. Open the home and tap Report. You get one PDF with the floorplan, every wall's photos, tags and notes, and the list of documents. Anyone can open it, no app needed.

11. Can I send just one photo or one document?

Yes. Open a photo and tap the share button, or press and hold a document and tap Send to someone. It goes by WhatsApp, email or any app on your phone, and the other person doesn't need BeforeWalls. Photos are sent without the hidden location details.

12. I imported a backup and a home is already on my phone. What happens?

The app asks: replace the home on the phone with the backup, keep both, or skip it. Replacing your own home is free.

13. Something went wrong in the app. What do I do?

Tap Try again. If it keeps happening, tap Send error report: it opens an email with the error and your app and Android version, which you can read before sending. The app never sends anything by itself.

14. Is there an iPhone version?

It's coming. Email us and we'll let you know when it's on iPhone.

15. Does it replace a cable or pipe detector?

No. Always check before you drill.

16. Can my company use it for many homes?

Yes. Many sites or a whole team? Talk to us about company pricing and set-up.

Still stuck? Email info@beforewalls.com.

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BeforeWalls is on Android first. Leave your email and we'll let you know when the iPhone version is ready.

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