Terms of Use

Effective [date of public launch] · Draft for legal review

These terms apply when you use the BeforeWalls app and buy home credits. BeforeWalls is operated by Own It Online ABN 53 996 295 155 (“we”, “us”), Queensland, Australia. By using the app you agree to these terms. Our Privacy Policy explains how information is handled.

1. Using the app

BeforeWalls is made for adults: you need to be 18 or over to use it. You may use it to record homes you own, live in, or work on with the owner’s permission. Don’t use it to record places or people without permission, or for anything unlawful. You are responsible for the photos, notes and documents you add.

2. Your homes stay on your phone, and backups are your responsibility

Everything you record is stored only on your phone. We have no copy and no way to recover it. If your phone is lost, stolen, broken or reset, or the app is uninstalled, anything not backed up is gone. The app includes Back up all and reminds you when a home has changes that aren’t backed up; please keep your backup files somewhere other than your phone, such as your own cloud storage. Your home credits record is saved with your phone’s Google backup if that is turned on; your homes and photos are not.

3. A record, not a guarantee of what is in the wall

Photos, tags, notes and floorplans show what someone recorded on the day. They may be incomplete, out of date or wrong, and later work may have changed what is behind a wall. Before you drill, cut, dig or do any building work, check with a suitable detector and, where needed, a licensed tradesperson. Don’t rely on BeforeWalls alone for safety, compliance, valuation or insurance decisions.

4. Home credits and payments

• Your first home is a free trial with one room. After that, each new home, unlocking a trial home for more rooms, or unlocking a home someone sent you uses one home credit.
• Credits are sold in packs through Google Play (and the Apple App Store if an iPhone version is released). Prices are shown in the store before you pay. Payments and receipts are handled by Google or Apple, and you can ask them for a refund under their refund policies.
• If something you bought doesn’t work as it should, tell us. You may be entitled to a repair, replacement or refund under the Australian Consumer Law (see section 8), whatever the store’s own policy says.
• Credits don’t expire, have no cash value and can’t be transferred to another account. They are linked to the phone’s app data and its Google backup, not to an account with us.
• Deleting a home you no longer want doesn’t give its credit back. Restoring your own homes from your backup on a new phone doesn’t use credits. If a home is lost or can’t be used because of a fault in the app, contact us and we’ll put it right.
• Looking at a home someone sent you, and adding photos to it for the owner, is free.

5. Sharing

Backups, PDF reports, photos and documents leave your phone only when you send them. They can show the inside of a home, its address and personal paperwork, so send them only to people you trust. Once sent, the receiving app or service and the person receiving it control that copy. If you send a home to a tradie or a buyer, make sure you’re allowed to share what’s in it.

6. Business details on reports

If you add a logo and business details, you confirm you’re entitled to use them. Reports you make with your details are your documents; we don’t check their content.

7. Changes and availability

We may update the app and add or change features. We won’t make a change that takes away the ability to use homes you have already paid for. If we ever stop offering BeforeWalls, we’ll give at least 30 days’ notice in the app, keep Back up all working until then, and refund home credits you bought in the 12 months before and haven’t used. Your homes stay on your phone either way.

8. Your rights under Australian law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel and obtain a refund for the unused portion. Nothing in these terms excludes, restricts or changes those guarantees or any other right you have that cannot lawfully be excluded. If you live outside Australia, you may also have rights under your own country’s consumer laws, and these terms don’t take those away.

9. Limits on our responsibility

Section 8 always applies. Apart from the rights in section 8, and only to the extent the law allows:

• we don’t promise the app will be free of every error or always available;
• we are not responsible for loss that we did not cause, such as loss of homes, photos, notes or documents that were not backed up because of a lost, stolen, broken or reset phone, an uninstall, or a problem with your phone, its software, its backup, or other apps and services;
• we are not responsible for damage, injury or cost from drilling, cutting or other work done in reliance on records in the app, where the records were recorded by you or others and were incomplete, out of date or wrong;
• if you use BeforeWalls for a business, we are not liable to you for loss of profits, revenue or business opportunity;
• if you use BeforeWalls for a business, and the service is not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited to supplying the service again or paying the cost of having it supplied again.

10. Changes to these terms

We may update these terms, for example when we add features or the law changes. The date at the top shows the current version. We’ll tell you about important changes in the app before they take effect. A change won’t take away home credits you have already bought or your rights under section 8. If you don’t agree with a change, you can stop using the app; your homes stay on your phone.

11. Law and contact

These terms are governed by the laws of Queensland, Australia. Questions or complaints: info@beforewalls.com. We’ll try to resolve any problem with you directly first.